Shipping Policy

Shipping Policy

At Aura Elixir, we are committed to delivering your luxury fragrances safely and promptly. This shipping policy outlines our delivery procedures, timelines, and nationwide coverage. We understand that every order is precious, whether it's a thoughtful gift for yourself or your loved ones.

Your Order, Our Priority

We recognize that every purchase from Aura Elixir represents a meaningful choice. To ensure the safety and timely delivery of your fragrance order, we partner with India's leading courier companies that specialize in:

• Secure and safe packaging of delicate fragrance products
• Reliable and efficient delivery across India
• Real-time tracking and updates
• Professional handling of luxury items
• Timely delivery with minimal disruptions

Delivery Timeline

Order Processing & Dispatch

• Processing Time: Orders are carefully prepared and dispatched within 1-2 business days of order confirmation
• Business Days: Processing excludes weekends and national holidays
• Dispatch Notification: You will receive an email with tracking information once your order is dispatched
• Tracking Details: Tracking link and courier partner information will be provided

Delivery Duration

• Standard Delivery: 3-6 business days from dispatch
• Delivery Timeline: Typically 5-8 business days from order placement (processing + transit)
• Excludes: Weekends, national holidays, and unforeseen delays
• Estimates: These are estimates based on normal conditions; actual delivery may vary

Important Notes on Delivery

• Delivery times are subject to courier partner performance and external factors
• Peak seasons (festivals, holidays) may result in extended delivery times
• Weather, traffic, or other force majeure events may cause delays
• We will keep you updated on your order status throughout the shipping process

Nationwide Coverage

We are proud to offer shipping across all locations throughout India. Our commitment to nationwide coverage ensures that our premium fragrances are accessible to customers wherever they are located.

Service Areas

• Metro cities (Delhi, Mumbai, Bangalore, Hyderabad, Kolkata, Chennai, etc.)
• Tier 1 and Tier 2 cities across India
• Remote and rural areas through trusted logistics partners
• All pin codes in India (subject to courier partner service availability)

Logistics Partners

We work with India's most reliable and respected courier companies, including major premium logistics services. These partners are selected based on their reliability, track record, and ability to handle delicate luxury products securely.

Order Tracking

Tracking Information

• Once your order is dispatched, you will receive an email with a tracking link
• Use the tracking number to monitor your package in real-time
• Tracking updates are available on the courier partner's website/app
• Check your email (including spam/promotions folder) for dispatch notifications

Tracking During Delivery

• Real-time Updates: Track your package status at every stage
• Delivery Notifications: Receive SMS/Email when package is out for delivery
• Proof of Delivery: Delivery confirmation with date and time
• Driver Contact: Some couriers provide driver contact details on delivery day

Delayed Deliveries

What Counts as a Delayed Delivery

If your order has not arrived by the expected delivery date mentioned in your tracking information, it may be considered delayed. Common reasons for delays include:

• Weather conditions or natural disasters
• Traffic or transportation issues
• Peak season delivery overload
• Address-related complications
• Courier partner operational issues
• Force majeure events

How to Report a Delayed Delivery

If your order has not arrived by the expected delivery date, please contact us immediately:

• Email: help@auraelixir.co.in
• Phone: +91 9028709575
• Provide: Your order number and tracking number
• Expected Delivery Date: As shown in your tracking information

Investigation Process

• Upon receiving your delayed delivery report, we will initiate an investigation with our logistics partner
• Investigation typically includes package location tracking and carrier verification
• Investigation Duration: Up to 2 weeks to locate and resolve the issue
• We will keep you updated on the investigation status via email/phone
• Once located, the package will be prioritized for immediate delivery

Resolution Options

Depending on the investigation outcome, we may offer:

• Locating and rerouting your package for expedited delivery
• Replacement order shipment at no additional cost
• Full refund if package is deemed lost by courier partner
• Partial compensation for the inconvenience caused

Delivery Safety & Packaging

Secure Packaging

• All fragrance products are carefully packaged to ensure safety during transit
• Bubble wrap and protective materials prevent bottle damage
• Boxes are sealed securely to prevent tampering
• Fragile item stickers placed for special handling
• Discreet packaging available upon request

Temperature Control

• Fragrances are sensitive to extreme temperatures
• Our logistics partners use temperature-controlled storage and vehicles
• Special care is taken during peak summer months

Handling Instructions

• Courier partners are instructed to handle packages with care
• "Fragile" and "This Side Up" labels are prominently displayed
• Delivery personnel are trained for luxury product handling

Delivery Instructions & Special Requests

Address Accuracy

• Ensure your delivery address is complete and accurate during checkout
• Include building name, landmark, or detailed directions if available
• Provide a valid phone number for delivery contact
• Update address information before order dispatch if needed

Delivery Preferences

• Discreet packaging available for privacy
• Leave at doorstep option (at customer's risk)
• Sign on delivery requirement
• Contact us for special delivery instructions

Issues at Delivery

Damaged Delivery

• If package arrives damaged, refuse delivery if possible
• Take photos of damage with timestamp
• Contact us within 2 hours of delivery with damage proof
• We will arrange replacement or refund immediately

Wrong Delivery / Wrong Item

• If wrong item delivered, contact us immediately with photo proof
• Provide your order number and tracking number
• We will arrange corrected delivery or refund within 24 hours

Unclaimed / Refused Delivery

• If you refuse delivery, the package will be returned to us
• Return shipping costs may be deducted from refunds
• Contact us before refusing delivery whenever possible

Shipping to Different Locations

Residential Addresses

Delivery to home addresses follows standard timelines (3-6 business days). Ensure someone is available to receive the package, as fragile items require signature confirmation.

Commercial Addresses

Deliveries to office addresses typically arrive during business hours. Please provide office phone number and building access details for smooth delivery.

Remote/Rural Areas

Deliveries to remote locations may take 7-10 business days depending on courier service availability. We will confirm feasibility and timeline during checkout.

Shipping During Special Periods

Festival Seasons & Peak Periods

• During Diwali, Valentine's Day, and other peak seasons, delivery times may extend by 2-3 days
• We recommend ordering well in advance during these periods
• Express shipping options may be available (check at checkout)

National Holidays & Weekends

• Orders placed on weekends/holidays are processed from the next business day
• Delivery timelines do not include weekends or national holidays
• Processing during national holidays may be delayed

Weather Conditions

• Monsoon season may cause delivery delays due to weather conditions
• Summer heat requires special temperature control measures
• Winter conditions may affect remote area deliveries

International Shipping (Future)

Currently, we only ship within India. International shipping options may be available in the future. Please check back for updates or contact us for inquiries about overseas orders.

Contact & Support

For any questions, concerns, or special shipping requests, our customer support team is ready to help: