Refund Policy

Refund Policy

At Aura Elixir, we are committed to customer satisfaction. This refund policy outlines the terms and conditions for returns, refunds, and cancellations in accordance with Indian consumer protection laws.

Return Policy

We understand that purchasing fragrances online can be challenging. To ensure customer satisfaction, we offer the following return options:

Product Categories

• Unopened Products: Full refunds accepted within 2 days of delivery for unopened, original packaging products
• Trial/Decant Sizes (20ml): Strictly non-returnable, non-refundable, and non-exchangeable. We recommend decants to test products before purchasing full-size bottles
• Opened or Used Fragrances: Returns and exchanges are not offered for opened, tested, or used fragrances for health and safety reasons
• Damaged/Defective Products: Returns accepted for damaged or defective products with proof (unboxing video). Contact us within 2 business days of delivery. When approved, replacement will be provided in 7 days

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